The job requires me to demonstrate an excellent administration service to both office and site teams ensuring that all systems are run productively. As a receptionist I am required to remain courteous and professional to all telephone callers and visitors, ensuring they feel welcomed and comfortable when they visit Keepmoat.
What do you like about your job?
The best part of my job is interacting with clients, residents and contractors. I also like being able to work closely with staff members in all departments because I learn new information about the business and the industry every day. Being able to gain this construction knowledge makes me feel more confident about being able to do my job properly and it assures my colleagues that I can complete the tasks they require to a high standard.
What’s your working day like?
Because I support all departments in the office and site teams, my day is usually varied and busy. It ranges from supporting the Business Development departments with tenders and bids to covering the customer care phone lines.
What skills do you need in your job?
You need quite a few different skills for this kind of job. Excellent organisation skills and good communication skills are a must, you need to be able towork collaboratively and be able to meet tight deadlines. You have to be able to multitask effectively, and have a professional attitude to your work. It’s also good to have a working knowledge of IT systems and programmes, and a working understanding of customer service skills and practices.
What was your background before starting this role?
Prior to Keepmoat I had worked in a number of high-street retailers where I undertook a number of customer service roles. I have also had a number of temporary roles covering reception and administration positions. Alongside this, I participated in various volunteering positions and raised money for local community projects and charities.
What are you most proud of in your career?
My proudest moment at Keepmoat was being part of a supportive customer care team who were able to work closely with a local charity and organise a charity ball which raised over £4000.
Where do you see yourself in 10 years’ time?
In 10 years’ time I still see myself in the construction industry but having progressed away from administration. I hope to use the knowledge and qualifications I have gained to advance into the Bids team as I think that’s where my skill set and passion fits best within the industry.
Any advice on how to get intoconstruction?
Be willing to learn and take on new information and tasks that you wouldn’t usually, and step outside of your comfort zone as this will help to build up your confidence. I’d also say be collaborative – work with colleagues on tasks, be passionate about every duty you take on, be creative and show your line manager your innovation with new ideas and approaches.
And be straightforward – demonstrate a level of honesty with your colleagues so they know when to increase your workload and when you need to take a step back from things.
Kirsten McIntee is a development apprentice administrator for Robertson Group
What does your role involve?
I provide support across the Robertson Group by assisting with the delivery and monitoring of community activity including training, work placements, community engagement and CCS visits.
What do you like about your job?
It varies from day to day with no two days being the same.
What's your working day like?
Mostof my time is spent in the office organising packs to be sent out to work placements, collecting data from my team and helping them prepare for up and coming CCS visits. If I am not in the office, I am out on site preparing the site for its CCS visit.
What skillsdo you need in your job?
You need to be organised and manage your time well.
What was your background before starting this role?
I was at school. I did not see myself going to university like my friends so when I left school I got an apprenticeship, which, for me, I think was the right choice.
What are you most proud of in your career?
Learning so much in such a short period of time. I have only been in this role forsix months and when I started I did not know anything about construction but I now understand a lot more.
Where do you see yourself in 10 years' time?
At this moment in time, I do not really know where I see myself in 10 years. I am still young and just want tolearn as much as possible. I would definitely like to progress in the company.
A bit of advice for anyone thinking about a career in construction?
Definitely go for it. There are so many roles to choose from, whether it is out on site or in the office.
FAQs
Most often, these tasks relate to supporting an office, and include phone, email, and calendar management, internal communications, preparing reports, maintaining office equipment and office supplies, and some human resources functions.
What are the duties and responsibilities of an administrator? ›
As an administrator, you will be responsible for helping the smooth running of the business by ensuring filing and documentation is kep up to date. Duties may include using specialist computer software and understanding the requirements of the business you are working in.
What is the administrative responsibility? ›
Definition. Administrative responsibility is the control of officials in administrative organizations by officials with legitimate political authority.
What are your understanding of your main duties and responsibilities as administrator? ›
greeting clients and customers and fielding enquiries in person or by phone. managing the correspondence and communications of the organisation such as phone calls, post and emails. bookkeeping, record-keeping or data entry into financial, personnel and legal databases and records.
What are the five functions of an administrator? ›
In order to effectively perform their responsibilities, administrators must fill the roles of leader, mentor, manager, decider, and builder. These five roles are interdependent and synergistic as they impact one another and gain in value as proficiency develops in one of the other roles.
What are the three basic administrative skills? ›
Within this definition, successful administration appears to rest on three basic skills, which we will call technical, human, and conceptual. It would be unrealistic to assert that these skills are not interrelated, yet there may be real merit in examining each one separately, and in developing them independently.
How do I describe my administrative skills? ›
Administrative skills are the skills that increase office productivity by consolidating time-consuming administrative tasks into one role. The most common skills include keeping projects on track, arranging travel, scheduling meetings, and filing expense reports.
What is administrative accountability? ›
Administrative accountability has, therefore, to be understood in relation to making of public policies and their· implementation. It means accountability of those administraters who, in some ways or other, contribute to the decision-making process. And this accountability is to the political system as a whole.
Which of this is an administrative responsibility for the team? ›
Answer: Manage daily schedules and appointments for the executive team. Respond to and manage all incoming and outgoing communication, including emails, phone calls, and letters. Support various teams within the organization as needed, including but not limited to Human Resource, finance, and marketing.
What does administrative mean in a job title? ›
If operational or technical staff take care of processes and how tasks get completed across your business, then administrative staff are the people who complete these tasks, on time and in line with your business objectives.
How to answer "describe your current job responsibilities" in an interview
- Remember the responsibilities listed in your resume. ...
- Connect your responsibilities to the ones in the job posting. ...
- Use details when explaining your larger and important projects. ...
- Describe how you use your skills to benefit the company.
To be a good administrator, you must be deadline-driven and possess a high level of organization. Good administrators can balance multiple tasks simultaneously and delegate when appropriate. Planning and the ability to think strategically are useful skills that elevate administrators in their career.
What is the importance of a good administrator? ›
Office support roles can include a variety of key responsibilities and having great Administrators can turn these responsibilities into major company successes. These roles are very demanding and will often be jobs that are helping others and trying to keep everything together.
What personal characteristics define an excellent administrator? ›
My short answer: I believe an excellent administrator is a learner, enjoys children and is effective at leading adults. Additionally, being visionary, strategic and having a growth mindset as a leader is important.
What IT experience do you have in an admin role? ›
Admin roles often require technology and light computer skills, meaning its crucial your knowledge of the latest programmes is up-to-date. Explain your knowledge of Microsoft Office, as these are platforms are common place in business, as well as sharing any advanced software experience you may have.
What are the 7 functions of administration with examples? ›
Functions of Administration
- Planning. Before starting a project, you must make a plan. ...
- Organizing. ...
- Managing resources. ...
- Directing. ...
- Controlling. ...
- Budgeting. ...
- Public administration. ...
- Business administration.
Chief Administrative Officer (CAO)
This professional is at the top of the hierarchy and oversees most administrative duties within your business. The role requires administering, coordinating and directing the day-to-day operations of the company.
What are the top 3 skills of an administrative assistant? ›
To be an effective administrative assistant, you need skills in: Organization: Managing tasks, schedules, and information. Communication: Clear written and verbal communication. Time Management: Prioritizing and meeting deadlines.
