| Q.1: | I wish to submit my Grievance Petition to the Hon’ble Prime Minister. Please inform me the procedure. How can I file my Grievance Petition with PMO? Where should I send my Grievance Petition in the PMO? Can I submit my Grievance Petition to the Hon’ble Prime Minister or PMO online? |
| Ans: | Any grievances can be sent to Hon’ble Prime Minister / PMO using the interactive page link “Write to the Prime Minister” available on the PMO’s website : https://www.pmindia.gov.in/ -> Interact with Hon’ble Prime Minister(from drop down menu) ->Write to the Prime Minister. This link is also available on the home page of the PMO’s website [https://www.pmindia.gov.in/]On clicking the said link, the citizen is guided to CPGRAMS page where the grievance is registered and after due registration, a unique registration number is generated. The citizen also has an option of uploading relevant documents related to the grievance.
Citizens can also send their grievance to the Hon’ble Prime Minister / PMO through other means viz.(i) by post – to Prime Minister Office, South Block, New Delhi, Pin – 110011,
(ii) by hand – at PMO Dak Counter at South Block, New Delhi; and
(iii) by Fax – at FAX No. 011-23016857. |
| Q.2: | How can I share my ideas with the Hon’ble Prime Minister? I wish to give some suggestions to the Hon’ble Prime Minister. What is the procedure for the same? |
| Ans: | Citizens can share their ideas, insights or thoughts with the Hon’ble Prime Minister / PMO by using the link “Share your ideas, insights and thoughts” available on the home page of the PMO’s website : https://www.pmindia.gov.in/ -> Interact with Hon’ble Prime Minister(from drop down menu) -> Share your ideas, insights and thoughts. This link is also available on the home page of the PMO’s website [https://www.pmindia.gov.in/].Citizens can also share their ideas, insights and thoughts with the Hon’ble Prime Minister / PMO through other means viz.(i) by post – to Prime Minister Office, South Block, New Delhi, Pin – 110011,
(ii) by hand – at PMO Dak Counter at South Block, New Delhi; and
(iii) by Fax – at FAX No. 011-23016857. |
| Q.3: | How can a citizen know the status of the Grievance Petition submitted by him to the Hon’ble PM or PMO. Please inform me what action has been taken on my grievance petition submitted to the Prime Minister / PMO on dd/mm/yyyy. The petition had been forwarded by PMO to the Department of …………. vide ID No.PMOPG/D/yyyy/123456789 dated dd/mm/yyyy. I had submitted a petition to the PMO and my petition had been sent by the PMO to the State Government of …………… vide letter No.PMOPG/D/yyyy/123456789 dated dd/mm/yyyy. Please inform me its status. I had submitted an online grievance petition to the Hon’ble Prime Minister on dd/mm/yyyy vide registration no. PMOPG/E/yyyy/123456789 and the same has been sent electronically by the PMO to the Ministry of ………….. I wish to know whether the issue raised in my petition has been resolved. |
| Ans: | The Prime Minister’s Office receives a large number of public grievances relating to subject matters which fall under the purview of various Ministries/ Departments or the State/ UT Governments. The grievances are processed in Public Wing of PMO as per guidelines [  48KB ] for processing of letters in Public Wing of PMO by a dedicated Team which, while processing the same, consults senior officials/authorities, including PM, depending upon the nature and contents of the communication. As such, actionable petitions are forwarded to the concerned authorities (Ministries/ Departments/ State Governments) for action as appropriate through PMO Public Grievance Redress And Monitoring System (CPGRAMS) with the request that Reply is sent to the Petitioner and a copy of the same may be uploaded on the portal. Petitions that are found to be non-actionable as per the said guidelines are filed/ kept on record. Petitions received in physical mode (by post/ by hand/ by FAX) which are found to be actionable are forwarded to the concerned authorities online through CPGRAMS. A unique grievance registration number is generated which is mentioned on the forwarding letter/ acknowledgement. Acknowledgement is sent to the petitioner by post. Further, petitioners who provide their e-mail ID/ mobile number receive acknowledgement by sms/ e-mail also.Petitions received through online mode which are found to be actionable are forwarded to the concerned authorities online. No forwarding letter or acknowledgement is generated in this process. However, petitioners who provide their e-mail ID/ mobile number receive acknowledgement by sms/ e-mail. Status of grievances may be checked by the citizen on http://pgportal.gov.in/Status by using the registration number of his petition. Gist of the action taken by the authorities and a copy of reply to the applicant is also uploaded on the portal. Further, Telephonic enquiries relating to the grievances may be made on Public Wing’s facilitation number 011-23386447 on working days during office hours. Redressal of grievance in such cases is within the purview of the appropriate authority to which the grievance is forwarded. Therefore the petitioner may seek the details of follow-up action on the petition from the concerned authority in the Ministry/ Department/ State Government to which the grievance has been forwarded. PG portal (public interface – http://pgportal.gov.in/Status also has a provision of display of the details (designation/ phone number etc) of the concerned authority to which the grievance has been forwarded through CPGRAMS to enable the petitioner to pursue the matter. |
| Q.4: | Please furnish copies of the notes of the file from which my grievance petition dated dd/mm/yyyy has been forwarded by the PMO to the State Government of ….. Vide letter No. PMOPG/D/yyyy/123456789 dated dd/mm/yyyy. I wish to inspect the relevant file in which my grievance petition had been sent by the PMO to the Ministry of ….. vide ID No. PMOPG/D/yyyy/123456789 dated dd/mm/yyyy. Please furnish daily progress report on my grievance petition dated dd/mm/yyyy which has been forwarded by the PMO to the State Government of ….. vide letter No. PMOPG/D/yyyy/123456789 dated dd/mm/yyyy. |
| Ans: | Processing of letters received from Public in Public Wing of the PMO is fully computerized and the software does not have any provision for file noting as well as daily progress report concerning this office. |
| Q.5: | I had submitted an online petition to the Prime Minister. Please furnish a copy of the communication/letter by which the said petition has been forwarded to the Ministry of …../State Government of ….. |
| Ans: | The online petitions are forwarded electronically to the concerned authorities. Hence, no forwarding letter is generated. |
| Q.6: | Please provide me e-mail ID of the Hon’ble Prime Minister for lodging grievance petition. |
| Ans: | There is no official e-mail ID of the Prime Minister. However, for lodging the grievances online, kindly refer to Question No. 1 of FAQ. |
| Q.7: | Are there any guidelines/time frame for disposal of grievances filed in PMO ? |
| Ans: | All actionable petitions are forwarded to the concerned authorities (Ministries/ Departments/ State Governments) for action as appropriate through CPGRAMS. Department of Administrative Reforms and Public Grievances (DARPG), the administrative department for CPGRAMS has prescribed guidelines with respect to disposal of Public grievances. The same are available in public domain and can be viewed on the website of Department of Administrative Reforms and Public Grievances. |
| Q.8: | Is there any system/mechanism for monitoring of disposal of petitions filed in PMO ? |
| Ans: | All actionable petitions are forwarded to the concerned authorities (Ministries/ Departments/ State Governments) for action as appropriate. Redressal of grievance is under their purview. The same is reviewed by the concerned authorities. Further, Department of Administrative Reforms and Public Grievances periodically reviews the disposal of petitions lodged in CPGRAMS with the concerned organizations. |
| Q.9: | Whether communications received in PMO from general public are responded by the Prime Minister ? |
| Ans: | Communications received in this office are responded at various levels, including PM, depending upon the nature and contents of the communication. |
| FAQ relating to Administration and Human Resources |
| Q.1: | Please provide me names, designations and telephone numbers of the officers of PMO Please provide me telephone number of Shri XYZ, ABC [designation] in the PMO |
| Ans: | The names, designations and telephone numbers of the officers of PMO are available at the website of the PMO : https://www.pmindia.gov.in/ -> List of officers (from drop down menu) |
| Q.2: | Please provide the names and mobile numbers of Private Secretary and OSD to Prime Minister of India. Please provide mobile number of Shri ABC, who is holding the post of XYZ in the PMO. |
| Ans: | Names of officers of PMO are available at the website https://www.pmindia.gov.in/ -> List of officers (from drop down menu).Disclosure of mobile phone numbers of officers would cause unwarranted invasion of privacy of the individual; as such the same is exempt from disclosure under Section 8(1)(j) of the RTI Act. |
| Q.3: | Please provide salary details of officers and staff in the PMO What is the total remuneration being paid to Shri ABC, working in the PMO |
| Ans: | The details of remuneration being paid to officers and staff in the PMO are available on the website of the PMO as part of the Proactive Disclosure under Section 4(1)(b) of the RTI Act, 2005 : https://www.pmindia.gov.in/ -> Right to Information (from drop down menu) -> Proactive Disclosure under Section 4(1)(b) of the RTI Act, 2005 |
| Q.4: | What is the total expenditure incurred by the PMO during previous financial year Please provide month-wise expenditure incurred by the PMO under the head ‘Salaries’ |
| Ans: | The details of expenditure incurred by the PMO during the previous financial year, are available on the website of the PMO as part of the Proactive Disclosure under Section 4(1)(b) of the RTI Act, 2005 : https://www.pmindia.gov.in/ -> Right to Information (from drop down menu) -> Proactive Disclosure under Section 4(1)(b) of the RTI Act, 2005 |
| FAQ relating to Prime Minister’s National Relief Fund (PMNRF) |
| Q.1: | How can I get financial assistance from the Prime Minister’s National Relief Fund for medical treatment? |
| Ans: | Applicants can apply for grant of financial assistance from the Prime Minister’s National Relief Fund (PMNRF) for medical treatment / surgery in any Government Hospital / PMNRF empanelled private hospitals through a simple application addressed to the Prime Minister along with medical certificate / estimate from the concerned hospital and proof of family income. Information in detail regarding guidance for seeking financial assistance from the PMNRF is available at Prime Minister’s Office website: www.pmindia.gov.in as well as https://pmnrf.gov.in |
| Q.2: | Please provide details of persons who have been provided financial assistance from Prime Minister’s National Relief Fund. How much financial assistance has been provided to Shri/Smt. ……………………. from Prime Minister’s National Relief Fund. |
| Ans: | The information sought is purely personal in nature, disclosure of which to the third party may cause unwarranted invasion into privacy of the individual(s). Hence, the information cannot be provided as it is exempted under section 8(1)(j) of the RTI Act. |
| Q.3: | Please provide year-wise income and expenditure out of Prime Minister’s National Relief Fund. |
| Ans: | All relevant details regarding income and expenditure out of Prime Minister’s National Relief Fund are available at the website of Prime Minister’s Office i.e. www.pmindia.gov.in as well as https://pmnrf.gov.in |
| FAQ relating to Applications and First Appeals under RTI Act, 2005 |
| Q.1: | Please provide contact details of the CPIO of the PMO |
| Ans: | Central Public Information Officer,
Prime Minister’s Office
South Block,
New Delhi – 110011
Telephone: 011-23382590
Fax No: 011-23388157
E-mail : rti-pmo.applications[at]gov[dot]in |
| Q.2: | Please provide contact details of the Appellate Authority of PMO under RTI Act. To whom in the PMO should I address my first appeal under the RTI Act? |
| Ans: | Director(RTI)
Prime Minister’s Office
South Block, New Delhi – 110011
Telephone: 011-23074072 (O)
Fax No: 011- 23388157/23019545/23016857
E-mail id for RTI appeals: rti[dot]appeal[at]gov[dot]in |
| Q.3: | What are the facilities available to the citizens for obtaining information from PMO What is the procedure for obtaining information from PMO |
| Ans: | Details in this regard are available on the PMO’s website : https://www.pmindia.gov.in/ -> Right to Information (from drop down menu) ->Procedure for obtaining information Applicants are also advised to refer to the Advisory for Information Seekers (RTI Applicants) given on the website of the PMO : https://www.pmindia.gov.in-> Right to Information (from drop down menu)-> Advisory for Information Seekers (RTI Applicants) |
| FAQ relating to Other Information |
| Q.1: | Please provide a copy of the minutes of the PRAGATI meeting held on dd/mm/yyyy. Please provide details of the decision(s) taken in the PRAGATI meeting, on the issue relating to ………………. |
| Ans: | The minutes of all the PRAGATI meetings are available at www.pragati.nic.in. |
| Q.2: | Please provide details of the announcements made by the Hon’ble Prime Minister. |
| Ans: | Prime Minister has made a number of announcements / packages at different occasions. These announcements / packages are part of the PM’s speeches and the same are available on the PMO website (link: https://pmindia.gov.in/en/tag/pmspeech/). |
| Q.3: | Please furnish copy of the speech of the Hon’ble Prime Minister delivered on the occasion of …………….. Please provide text of the speech delivered by the Hon’ble Prime Minister at ……… on dd/mm/yyyy. |
| Ans: | PM’s speeches are available on the PMO website (link: https://pmindia.gov.in/en/tag/pmspeech/). |
48KB ] for processing of letters in Public Wing of PMO by a dedicated Team which, while processing the same, consults senior officials/authorities, including PM, depending upon the nature and contents of the communication. As such, actionable petitions are forwarded to the concerned authorities (Ministries/ Departments/ State Governments) for action as appropriate through PMO Public Grievance Redress And Monitoring System (CPGRAMS) with the request that Reply is sent to the Petitioner and a copy of the same may be uploaded on the portal. Petitions that are found to be non-actionable as per the said guidelines are filed/ kept on record. Petitions received in physical mode (by post/ by hand/ by FAX) which are found to be actionable are forwarded to the concerned authorities online through CPGRAMS. A unique grievance registration number is generated which is mentioned on the forwarding letter/ acknowledgement. Acknowledgement is sent to the petitioner by post. Further, petitioners who provide their e-mail ID/ mobile number receive acknowledgement by sms/ e-mail also.