Sansum Clinic's MyChart offers patients secure on-line access to their medical records. It enables you to securely manage and receive information about your health.With MyChart, you can:
How do I sign up?
You can sign up online by clicking the Sign Up Now button on the login page. If you prefer to sign up via phone, please call the MyChart Help Desk at (805) 898-3333. You can also ask to sign up when you come in to be seen in the clinic. MyChart is available to patients age 12 and older. Patients age 12-17 have more limited access than patients age 18 and older.
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What do I need to use MyChart?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.
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How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.
For further assistance, call our MyChart Patient Support Line at 805-898-3333.
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Who should I contact if I have further questions?
You may contact the MyChart Help Desk at (805) 898-3333. Our hours of operation are Monday through Friday, 8:00am-5:00pm.
- Clinic staff might sign you up directly while you're at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
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When can I see my test results in MyChart?
Most lab results are automatically released to you within 48 hours of the test being done. If your provider reviews results sooner, s/he has the option to release them manually. If you would like to request release of results before they have been automatically released, please send a Contact Your Doctor's Office message to your provider's office.
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Due to technical or format constraints (e.g., EKG rhythm strips), there are some test results that are not available in MyChart. In addition, by state law some test results cannot be released electronically until they have been discussed with the patient. To ensure this occurs, these types of results (e.g., pathology) are not displayed in MyChart. You may request copies of any/all test results at any time from our Medical Records department.
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Some of my health information on MyChart is not correct. What should I do?
MyChart information comes directly from your electronic medical record at your doctor's office. Send a message to your doctor's office with the specifics of what needs to be corrected, or ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.
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Why do some of my doctors appear on my message list and others don't?
A provider is available as a message recipient if you have had a face-to-face appointment with them in the past three years. For Urgent Care providers, they will appear as a possible message recipient if you have had a face-to-face appointment with them in the past 30 days.
The list of providers available for you to message cannot be manually edited. If you need to contact a provider who is not listed as a possible MyChart message recipient, please call the provider's office.
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If I send a message to my health care provider, when may I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent matters. Please call your provider's office if a situation requires immediate attention, or dial 911 if it is an emergency.
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I have a MyChart account at a different health care organization. How can I see it?
Information from many other health care organizations may be viewed in MyChart. To see if the organization you're looking for offers this service, search the main menu for Link My Accounts.
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Can I view a family member's health record in MyChart?
Yes, you can. This is called proxy access. Proxy access allows adults 18 and older see information about other family members. Proxy access requires having your own MyChart account.
How can I grant someone access to my MyChart information?
Search the main menu for Share My Record, choose the option you'd like, and follow the instructions on the screen. For friends and family access, proxy access can only be granted to someone 18 or older.
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How can I request access to my child's MyChart information?
To request proxy access to a child's (age 0-11) records, please go in to the Sansum Clinic location where your child receives care. No appointment is needed for proxy access requests. You may also contact the MyChart Help Desk at 805-898-3333.
For minors between the ages of 12-17, the patient themself must first have an active MyChart account. If a patient age 12-17 would like to request a MyChart account, they may sign up online or contact the MyChart Help Desk at 805-898-3333. Please note that the MyChart account request must be made by the 12-17 year-old patient. Once the patient has their own active MyChart account, they have the option to grant others proxy access from within their account. If you have questions about proxy access for patients age 12-17, please contact the MyChart Help Desk at 805-898-3333.
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Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record. Using your account to communicate about another individual's information would place that information in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. In order to ask questions regarding a family member via MyChart, you must complete the proxy access process and use your proxy account.
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No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.
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I forgot my password and/or Username. What should I do?
On the MyChart login page, click the "Forgot MyChart Username?" or "Forgot Password?" link, then follow the on-screen prompts. If this does not resolve the issue, please contact the MyChart Help Desk at 805-898-3333, 8:00 AM-5:00 PM, Monday-Friday.
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Where can I change my e-mail address?
After logging in to MyChart, search the main menu for "email," then select Update email address.
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Is MyChart secure?
Yes. We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
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What is your Privacy Policy?
Your privacy is important to us. MyChart is owned and operated by Sansum Clinic and is fully compliant with federal and state privacy laws. Your name and e-mail address will be treated with the same care and privacy as your health records, and will never be sold or leased by MyChart.
To learn more about how we protect your right to privacy, please see our Notice of Privacy Practices. You may also contact Sansum Clinic Health Information Services at 805-898-3188.
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out our video tutorial on how to do this.
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I was logged out of MyChart. What happened?
We aim to protect the privacy and security of your information. If the system does not detect activity while logged into your MyChart account for 20 minutes or more, you will be automatically logged out of MyChart.
Please note: The system does not detect activity when you are typing a message to your provider using the Get Medical Advice activity. After 20 minutes, you will see a pop-up warning asking if you want to stay logged in. Clicking Yes will reset the activity timer and you won't loose your message. If you don't see this pop-up message, you may have the "Allow Pop-ups" setting set to No in your browser. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
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What do I need to use MyChart?
You need a current, active e-mail address, access to a computer connected to the Internet, and an up-to-date browser.
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My activation code does not work. What should I do?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you are having problems, please contact the MyChart Help Desk at (805) 898-3333.
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